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How We Handle Your Information

When you open an account with bikwin and deposit through DANA, OVO, GoPay or QRIS, we collect and protect your personal information with the same care we apply…

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bikwin How We Handle Your Information
GET IN TOUCH

How to Contact Us About Your Data

You have the right to ask us what information we hold about you, request a copy of your data, or ask us to correct it. Our support team is ready to help you exercise these rights through the channels below. Contact us at any time to discuss your privacy or make a request.

Team online

Live Chat

Open your account and select the chat icon in the lobby. Our team responds within minutes during operating hours to answer privacy questions or process data requests.

Email Support

Send your privacy request to [email protected] with your account username. We aim to respond within 5 business days with the information or confirmation you need.

Account Settings

Log in, go to Settings, then Privacy & Data to view what we hold about you, update your preferences, or request a full data export directly from your dashboard.

DATA SECURITY INSIDE BIKWIN

How We Protect Your Privacy

We encrypt your passwords and payment information using industry-standard protocols so that even our own staff cannot see your raw data.

Encryption Standard

All deposits, withdrawals and account credentials use SSL encryption. Your payment method details are never stored on our public servers, only verified through secure payment gateways.

Verification Process

We confirm your identity via email and phone when you join. Any withdrawal over 10 million Rupiah requires additional verification to ensure the request is truly from you.

Data Retention

We keep account records for three years after your last login. Deleted accounts have personal data purged within 30 days; transaction history is archived for compliance but separated from your name and contact details.

Third-Party Sharing

We share only the minimum data needed with DANA, OVO, GoPay and QRIS to process your deposit or withdrawal. We never sell your information to marketers or data brokers outside these payment partners.

Cookies & Tracking

We use cookies to keep you logged in and to track which games you play so we can show you relevant content. You can disable non-essential cookies in your browser or through your account privacy settings.

Privacy Complaint

If you believe your rights have been violated, contact [email protected] with 'Privacy Complaint' in the subject line. We investigate within 14 days and inform you of the outcome and any steps we take.

Your Most Common Privacy Queries

We've gathered the questions we hear most often about how bikwin handles your data, your rights, and how your information keeps you safe when you play.

When you close your account, we deactivate login access immediately. Your personal data is purged from active systems within 30 days. Transaction records are archived separately without your name so we can comply with financial regulations, but your contact details and game history are deleted.

Yes. Log in to your account, go to Settings > Privacy & Data, and select 'View My Data' to see everything we hold in one file. You can also email [email protected] to request a full copy, and we'll send it within 5 business days.

No. When you deposit via DANA, OVO, GoPay or QRIS, payment details stay with those partners. We only store a reference number and confirmation that your deposit cleared. Your card or bank details are never saved in our systems.

We keep your personal information while your account is active. After you stop playing for three years, we begin data deletion unless local law requires us to retain records longer. Transaction data is archived separately for up to seven years for regulatory compliance.

We do not sell your personal data. We share only what's necessary with payment partners like DANA, OVO, GoPay and QRIS to process transactions. We never share your contact details or game history with marketers, analytics firms, or any other company without your explicit permission.

You can request correction of inaccurate data, ask us to delete your information, or file a privacy complaint. Email [email protected] with 'Privacy Complaint' in the subject. We investigate within 14 days and explain what we found and what action we take.

Cookies keep you logged in and help us show you games you're interested in. Essential cookies cannot be disabled, but you can opt out of non-essential tracking cookies in your browser settings or in your account Privacy & Data section.